Last updated: March 27, 2026

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Application means the software program provided by the Company downloaded by You on any electronic device, named Nula, Kynero, or Prism

Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

AI Service means the third-party artificial intelligence platform used by the Company to power conversational features within the Application, currently the Google Gemini Live API operated by Google LLC.

Country refers to: United Kingdom

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Haros Labs Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Application.

Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that You are at least 13 years of age. If You are between the ages of 13 and 17, You represent that Your parent or legal guardian has reviewed and agreed to these Terms on Your behalf. The Company does not knowingly permit those under the age of 13 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

User Accounts Account Creation To use certain features of the Service, You may be required to create an account with Us. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are solely responsible for safeguarding Your account credentials and for all activity that occurs on Your account. You must notify Us immediately of any unauthorized use of Your account. We use anonymous authentication for account creation and no personal identifier such as an email address is required unless You choose to provide one.

Account Termination We reserve the right to suspend or terminate Your account and access to the Service at Our sole discretion, without prior notice, for conduct that We determine violates these Terms, or for any other reason. You may also delete Your account at any time through the Application settings or by contacting Us at hello@haroslabs.com.

Purchases and Subscriptions Free Trial Where applicable, the Application may offer a free trial period during which access to certain features is provided at no charge. For Nula, the free trial consists of 3 active calendar days with a limit of 10 minutes of conversation time per day. Trial usage is tracked securely on Your Device and persists across reinstalls to ensure fair access. Once Your trial period has expired, continued access to the relevant features requires a paid subscription.

In-App Purchases The Application may offer the opportunity to purchase digital items or services ("In-App Purchases"). All In-App Purchases are processed through the Application Store (Apple App Store or Google Play Store) and are subject to the Application Store's own terms and conditions.

Subscriptions Some features of the Application may require a subscription. Subscriptions are automatically renewed unless auto-renewal is turned off at least 24 hours before the end of the current subscription period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel Your subscriptions by going to Your account settings on the Application Store.

Payment All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, and You are responsible for payment of all such taxes, levies, or duties.

Refunds Refund requests are handled by the Application Store according to their own policies. We do not have the ability to issue refunds for purchases made through the Application Store.

Microphone, Voice, and Audio Data Microphone Access Certain features of the Service, including real-time voice conversations in Nula, require access to Your Device's microphone. By enabling microphone access and using these features, You consent to the capture and transmission of Your audio as described in this section.

Audio Transmission to Third Parties When You engage in a voice conversation session within the Application, Your microphone audio is captured and streamed in real-time to the AI Service (currently Google Gemini Live API, operated by Google LLC) for the purposes of generating AI responses. The Company does not store, record, or retain Your audio. Audio data is transmitted solely to enable the conversational functionality of the Service.

Google LLC may process and retain audio data in accordance with their own privacy policy and terms of service. We encourage You to review Google's Privacy Policy at https://policies.google.com/privacy before using voice features.

Conversation Transcripts Transcripts of Your voice sessions are generated in memory during an active session to display conversation text within the Application. The Company does not store or retain these transcripts after a session ends. Google LLC may process transcript data as part of its AI Service; please refer to their privacy documentation for further detail.

On-Device Speech Recognition The Application uses Apple's on-device speech recognition (SFSpeechRecognizer) solely to detect the wake word "Hello Nula." This processing occurs on Your Device and does not transmit audio to the Company's servers.

Revoking Permissions You may revoke microphone and speech recognition permissions at any time through Your Device settings. Revoking these permissions will prevent use of voice-based features within the Application.

Artificial Intelligence AI-Generated Content The Service uses generative artificial intelligence technology to deliver conversational features. AI-generated responses are produced automatically and may be inaccurate, incomplete, or unsuitable in certain contexts. The Company makes no warranty as to the accuracy, completeness, or reliability of any AI-generated content.

Not a Substitute for Professional Instruction The Service is intended for language practice purposes only and does not constitute professional language instruction, certified language education, or translation services. You should not rely on AI-generated content as a definitive source of linguistic or factual information.

Assumption of Risk By using AI-powered features of the Service, You acknowledge that You use AI-generated content at Your own risk and that the Company shall not be liable for any loss or damage arising from Your reliance on such content.

Third-Party Services The Service integrates with the following third-party service providers to operate and improve the Application. By using the Service, You acknowledge that certain data may be shared with these providers as necessary for the delivery of the Service:

Google LLC (Gemini Live API) — receives real-time audio streams and session configuration data (such as language and difficulty settings) for the purposes of AI conversation processing.

Supabase Inc. — provides backend database and anonymous authentication services. Receives session metadata, usage logs, language preferences, and purchase event data.

Sentry — provides crash reporting and error tracking services. Receives error logs and session trace data to support application stability.

Apple Inc. / Google Inc. — process subscription and in-app purchase transactions through their respective Application Stores.

Each of these providers operates under their own terms and privacy policies. The Company is not responsible for the data practices of these third parties. Where these providers act as data processors on the Company's behalf, the Company has put in place appropriate contractual agreements as required by applicable law.

Our Service may also contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Data Retention and Your Rights Data We Collect In connection with Your use of the Service, the Company collects and processes the following categories of data:

Usage data, including session start and end times, session durations, and daily usage totals

Preference data, including language selections, difficulty level, formality, and pace settings

Event logs, including app launch events, settings changes, purchase events, and notification permission status

Trial and subscription status, stored securely on Your Device and in the Company's backend systems

The Company does not collect location data, camera data, contact information, or health data.

Retention Period The Company retains Your data until You request deletion of Your account or data. To request deletion, please contact Us at hello@haroslabs.com.

Your Rights Under UK GDPR As a company registered in the United Kingdom, the Company complies with the UK General Data Protection Regulation (UK GDPR). You have the right to:

Access the personal data the Company holds about You

Rectify inaccurate or incomplete data

Erase Your data (the "right to be forgotten")

Restrict the processing of Your data

Receive Your data in a structured, machine-readable format (data portability)

Object to processing based on the Company's legitimate interests

Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact Us at hello@haroslabs.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.

Feedback and Suggestions User Submissions If You provide the Company with any feedback, suggestions, ideas, proposals, or other material relating to the Service ("Feedback"), You hereby assign to the Company all rights in such Feedback and agree that the Company shall have the right to use and fully exploit such Feedback in any manner that the Company deems appropriate. The Company will treat any Feedback You provide as non-confidential and non-proprietary.

No Compensation You agree that You are not entitled to any compensation, credit, attribution, or other consideration for any Feedback provided to the Company, regardless of whether the Company uses or implements such Feedback in any way.

Unsolicited Material The Company does not accept unsolicited content or ideas for the Service, and is not responsible for the similarity of any of its content or operations with any such unsolicited submissions.

Termination We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third- party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the Company's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Health and Medical Disclaimer No Medical Advice The Service is for informational and entertainment purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

This disclaimer applies in particular to features available in Kynero and Prism that include stroboscopic content, binaural beats, and meditation guidance. Certain individuals may experience adverse reactions to such content, particularly those with photosensitive epilepsy, seizure disorders, mental health conditions, cardiovascular issues, or other medical conditions.

Assumption of Risk By using the Service, You acknowledge and agree that:

You voluntarily assume all risks associated with using the Service, including but not limited to any physical, mental, or emotional reactions that may occur.

You have consulted with a healthcare professional before using the Service if You have any pre-existing medical conditions that may be affected by the content or features of the Application.

You will immediately discontinue use of the Service if You experience any adverse effects and will seek appropriate medical attention.

Release of Liability To the maximum extent permitted by applicable law, You hereby release and forever discharge the Company, its officers, directors, employees, and agents from any and all liability, claims, demands, and causes of action, known or unknown, arising out of or related to any health issues, injuries, or medical conditions that may result from Your use of the Service.

Intellectual Property Rights Ownership The Application, including but not limited to its content, features, functionality, code, design, logos, trademarks, audiovisual content, text, graphics, and all intellectual property rights therein, is owned by the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted to You are reserved by the Company and its licensors.

License to Use Subject to these Terms, the Company grants You a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Application for Your personal, non-commercial use on a Device owned or controlled by You. This license does not allow You to: (i) copy, modify, or create derivative works of the Application; (ii) distribute, transfer, sublicense, lease, lend, or rent the Application to any third party; (iii) reverse engineer, decompile, or disassemble the Application; (iv) make the Application available over a network where it could be used by multiple devices at the same time; or (v) remove, alter, or obscure any proprietary notices on the Application.

User Content You retain ownership of any content You submit or provide through the Service. The Company does not store, record, or claim any rights over Your voice input or conversation transcripts. To the extent that voice or transcript data is processed by the AI Service (Google LLC), such processing is governed by Google's own terms and privacy policy. By using the Service You grant the Company a limited license to process Your inputs solely as necessary to provide the functionality of the Service.

Force Majeure Neither party shall be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond the party's reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation, acts of God, terrorism, epidemic, pandemic, quarantine, natural disaster, civil unrest, government restriction, labor dispute, or any other force beyond the parties' control.

Class Action Waiver You and the Company agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis, and that neither You nor the Company will seek to have any dispute heard as a class action, private attorney general action, or in any proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

Governing Law The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company. We will make reasonable efforts to resolve complaints within 14 days of receipt.

For European Union (EU) Users If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United Kingdom Users If You are a resident of the United Kingdom, You have the right to lodge a complaint with the Information Commissioner's Office (ICO) regarding Our handling of Your personal data. Further information is available at https://ico.org.uk.

United States Legal Compliance You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver Severability If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: hello@haroslabs.com